Terms and conditions

Trader: Dadelsteen, KvK [KvK number], VAT [VAT number], Johan de Wittlaan 7, 2517 JT Den Haag, The Netherlands. Consumer: a natural person not acting in the course of a trade or business. Distance contract: an agreement concluded through the website.

All prices on the website are in euros and include VAT unless stated otherwise. Business customers can see prices excluding VAT on request. We reserve the right to correct obvious errors in prices and images.

Offers apply while stocks last. If a product you ordered turns out to be unavailable, we will inform you immediately.

The agreement is concluded when we confirm your order by email. After ordering you receive an order confirmation with all relevant details.

Payment is made through the payment methods offered on the website. For invoice payment (business) a payment term of 14 days applies unless agreed otherwise. In case of late payment we may charge statutory interest and collection costs.

We aim to deliver within the period stated on the website or order confirmation. A stated delivery time is an indication, not a strict deadline. If delivery is delayed by more than 30 days, you may dissolve the agreement free of charge.

Risk of damage or loss passes to the consumer upon delivery. Installation takes place by appointment; please ensure the location is accessible and meets the stated requirements.

As a consumer you may withdraw from the agreement within 14 days of receipt without giving a reason. See our returns policy for the full procedure and the model form.

We deliver products that conform to the agreement. Our products carry the statutory warranty, supplemented by a manufacturer warranty of 2 years where stated. Warranty lapses in case of improper use, self-repair or normal wear.

Our liability is limited to direct damage and to the invoice amount of the order concerned, except in case of intent or deliberate recklessness. Liability that cannot be excluded by law remains unaffected. You train at your own risk; consult a doctor first if in doubt.

Additional arrangements for business customers are set out in the quotation or contract.

You can submit complaints to info@dadelsteen.nl. We respond within 14 days. If we cannot resolve it together, you can use the European ODR platform (ec.europa.eu/consumers/odr).

Dutch law applies to all agreements. Mandatory consumer protection law of the country where you live (for example Belgium) remains unaffected.